United Call Centers is providing contact center solutions with a high level of service to various energy sector providers in the Hungarian domestic market. Computer Assisted Telephone Interviewing (CATI), telesales, soft collections, database maintenance, portfolio management, market research, face-to-face customer support are all within the scope of customer support and telemarketing solutions offered. The aim of United Call Centers is to increase its partners’ competitiveness with maximised customer satisfaction for the short- and long-term, in addition to creating value. Our partners do echo the expertise of United Call Centers and choose our quality services exemplary in the SSC sector in order to be provided with a bespoke solution to challenges in customer services. Success is guaranteed by employing experienced agents with a customer-centric perspective, and the ergonomically and infrastructurally excellent call center that is the backbone of our services.
United Call Centers is ISO 9001:2008 certified and conforms to all requirements of the SSC industry. This standard environment underpins the quality of our services, and enables us to handle inbound and outbound calls in a secure, closed environment. United Call Centers provides every human capital and technological requirement that is needed to record calls and facilitate Quality Assurance, which guarantees a high level of customer satisfaction for the customers of our partners. Our colleagues have a tremendous amount of experience in implementation and service delivery of solutions in a variety of industries, and it is our pleasure to support our partners in the energy sector, as well as telecommunications, entertainment, tourism, automotive, healthcare, FMCG and fintech industries above the expectations of our clients.
As United Call Centers wishes to pioneer technological innovations, software development, Robotic Process Automation (RPA), database maintenance, and creating proprietary software solutions are all within the scope of our services offered. We also provide BPO services such as: handling customer inquiries, customer satisfaction surveying, social media customer support, lead generation, and supporting the B2C and B2B segment. Apart from customer support over the phone, omnichannel support solutions are also possible, including various social media channels. United Call Centers can be a single point of contact overseeing all campaigns, creating a cost-effective and simplified way of interacting with third-party providers.